To provide financial services on a competitive basis that enhance the welfare and lifestyle of our members. To maintain our principles of caring for people and providing personalized service. To continue to develop as an organisation that is financially sound.
Our corporate planning objectives and strategies have been developed using the findings from past surveys to ensure continuous improvement in both member service relationships and financial performance. Planning to date has been centred on four goals:
- Developing more competitive/attractive product and service offerings
- Increasing membership numbers and relationship values
- Strengthening the balance sheet
- Maintaining and enhancing the governance systems